Client Operations
We are the front line for Quanloop clients—onboarding smoothly, verifying properly and caring consistently. We keep accounts and transactions moving accurately and on time, with multi‑language support and rigorous controls.
What we run
What we run We handle client onboarding and identity verification, KYC/AML screening and ongoing monitoring, account maintenance, payments and reconciliations, and case resolution. Clear playbooks, audited records and transparent, multi‑language communication keep service high and risk low. We partner with Product & Engineering to automate where it helps, and with Legal & Risk to meet the standards of regulated services.
How we work
Right first time
We use clear playbooks and checklists so onboarding, account updates and payments are accurate the first time.
KYC/AML you can trust
Risk‑based due diligence, screening and ongoing monitoring with auditable trails, in partnership with Legal & Risk.
Speed with care
Defined SLAs, sensible prioritisation and transparent updates in the client’s preferred language.
Automation where it helps
We remove manual steps, build dashboards and surface alerts with Product & Engineering to catch issues early.
Continuous improvement
Incidents and feedback drive weekly reviews; we fix root causes and update playbooks so tomorrow runs smoother than today.
